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Your Smartphone Knows Where You Are, But 911 May Not

Training specialist Kevin Lewis of the Massachusetts 911 department at a call center training screen. (Carey Goldberg/WBUR)
Training specialist Kevin Lewis of the Massachusetts 911 department at a call center training screen. (Carey Goldberg/WBUR)

Chances are, at some point, you’ve dialed 911. About 240 million calls a year come in to 911 call centers across the country. And if you do call 911, chances are it will be from a cellphone. But the current 911 system wasn’t built for cellphones and it’s trying to catch up. Carey Goldberg of Here & Now contributor WBUR reports.

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