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All Sides with Ann Fisher

Gratuities: Why Tips Matter

11:00

Great service in a restaurant might warrant a big tip, but that money is often split among the whole staff--even management. Ohio's Tip Fairness Act would ban the practice of "tip pooling," but opponents say it would prevent wait staff from working as a team. We'll talk about the Act, and about whether tipping should be banned altogether.

Guests

  • Michael Lynn, Professor of Services Marketing, Cornell University School of Hotel Administration
  • Elizabeth Lessner, restaurant owner
  • Daniel Post Senning, author and manager of online content at the Emily Post Institute