Gratuities: Why Tips Matter
Great service in a restaurant might warrant a big tip, but that money is often split among the whole staff--even management. Ohio's Tip Fairness Act would ban the practice of "tip pooling," but opponents say it would prevent wait staff from working as a team. We'll talk about the Act, and about whether tipping should be banned altogether.
- Michael Lynn, Professor of Services Marketing, Cornell University School of Hotel Administration
- Elizabeth Lessner, restaurant owner
- Daniel Post Senning, author and manager of online content at the Emily Post Institute